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Hostpapa is a Canadian web hosting company with datacenters in US and Canada. It was founded in year 2006 and has since acquired over 500,000 customers. They specialize in low cost hosting without much frills and offer decent quality and customer support. Host Papa hosting has gained favours with personal bloggers and small-to-medium business website owners.
Let us delve into the solutions offered by the company and consider the pros and cons of Hostpapa hosting.
Hosting Products & Services
Hostpapa offers both shared web hosting and VPS hosting options. They also have a website builder and reseller hosting plan. There are 3 shared hosting plans – Starter, Business and Business Pro. Starter plan is perfect for a basic blog or website. It comes with ability to host at max 2 websites with 100GB disk space. Although there is no cap on bandwidth usage, you cannot create more than 100 email boxes. You also get access to Starter Edition of Hostpapa website builder. Business Plan is their highest selling plan and is essentially an unlimited hosting plan. You get to host unlimited number of websites with no cap on web space, bandwidth and email accounts. Additionally you get access to CDN and $200 worth of marketing credits. Business Pro plan extends the Business plan by adding SSL certificate, Unlimited Pages edition of Hostpapa website builder, automated website backups, and enhanced security features (e.g. SiteLock, Dedicated IP address, Domain Privacy Protection). Also business pro customer websites are housed on Rocket Fast premium servers that deliver 3 times performance boost.
All the three plans include a free domain registration, website apps and ecommerce features. There is no option to pay on monthly basis. You will need to pay upfront for at least 1 year or choose 2/3 year terms. The discount offered increases as you pick higher term plans.
Hostpapa VPS Hosting
There are 3 VPS hosting plans – VPS Plus ($19.99/mo), VPS Pro ($39.99/mo) and VPS Premium ($109.00/mo). Each plan includes cPanel/WHM, 2 IP addresses, CentOS 6, SolusVM dashboard, unlimited hosting and FTP accounts, instant provisioning.
Hostpapa offers basic features needed to build an ecommerce store. You can easily integrate option to accept payment through PayPal. Choice of OS Commerce Cart and ZenCart Shopping cart is available. Dedicated IP address is only available at the highest plan level. At lower tier plans, you need to pay extra charge.
Ease of Use
The sign-up process at Hostpapa is very easy. The setup fee of $29.99 is waived off for all hosting plans and the servers are instantly provisioned after signup, so you can get started with your website immediately without any wait. Host Papa uses cPanel, which is very clean, organised and easy to use. All features related to website management are available through friendly tools making it super easy for even a novice to set up and administer their website.
For customers that are running their websites with another web host and now wish to move to Hostpapa, the company provides a free migration service. Some other popular web hosting companies like Bluehost and GoDaddy charge a premium amount for providing such a service, but Hostpapa handles all incoming site migrations for new customers without charging a single penny. This shows how focussed they are on client servicing and satisfaction.
Website Creation with Hostpapa
Hostpapa has its own drag and drop website builder that the customers can use to build websites. You can buy a subscription to this site builder by choosing one of the 4 plans offered by the company. These plans are categorised based on the number of templates available, ecommerce features, and other advanced features like control to edit HTML and CSS.
When you buy hosting from Hostpapa, you get access to their Website Builder but the features available are tied to the plan that you selected. The Premium Unlimited edition of Hostpapa website builder is only available with Business Pro plan. The lower level Business and Starter plans include only the Starter Edition, which is limited in features and only lets you create 3 pages website.
Several options are provided in the website builder, like the ability to add images, maps, text, videos, widgets etc. There is a good stock of responsive themes and templates that you can choose from. More tech-savvy webmasters can also customize the CSS and templates available by default. Several features related to online store set up can also be integrated with premium edition of the builder.
Green Hosting from Hostpapa
Hostpapa is one the first companies to go green. Hostpapa purchases green energy tags (equivalent to their energy consumption of hosting servers and other office admin works) from a clean energy supplier. This way the energy that they consume is pumped back into the power grid. This greatly minimizes the carbon footprint of the company operations.
Hostpapa provides many support options. The 24/7 support is available through phone, email, live chat and ticketing system. One great thing about their phone support is that it is available in over 18 countries in different local languages. This makes them very unique.
There is a plethora of self help videos. If you need extended support or want someone to hold your hand and walk you through the service or its tools, you have an option to connect with “Hostpapa Squad Expert” through video or telephone conference session.